Privacy Policy
Last updated: March 2024
1. Introduction
Digital Plumber (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data when you use our website or our IT services.
2. Information we collect
We may collect:
- Contact details (name, email address, phone number, company name) when you get in touch or use our services
- Information about your IT systems and requirements when you request support or an infrastructure review
- Technical data such as IP address and browser type when you use our website
3. How we use your information
We use your information to:
- Respond to enquiries and provide IT support and services
- Manage contracts, billing and service delivery
- Improve our website and services
- Comply with legal obligations
4. Legal basis
We process your data on the basis of: performing a contract with you, your consent (e.g. when you contact us), and our legitimate interests in running and improving our business where that does not override your rights.
5. Sharing your information
We do not sell your data. We may share information with trusted service providers (e.g. hosting, backup or security tools) where necessary to deliver our services. We require such providers to protect your data and use it only for the purposes we specify.
6. Retention
We keep your data only for as long as needed to provide our services, handle disputes, and meet legal or regulatory requirements.
7. Your rights
You have the right to access, correct, delete or restrict processing of your personal data, and to object to processing. You may also have the right to data portability and to withdraw consent. To exercise these rights or to ask questions about this policy, please contact us using the details on our Contact page.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
9. Changes
We may update this privacy policy from time to time. The “Last updated” date at the top of this page will be revised when we do.